FG unveils single portal for access to government services

The Federal Government has launched the Government Service Portal, a digital platform designed to provide Nigerians and businesses with a single gateway for accessing public services, as part of efforts to improve service delivery, reduce bureaucracy and accelerate the country’s digital transformation.

 

The platform was unveiled on Tuesday at a soft launch in Abuja by Galaxy Backbone in partnership with the Federal Ministry of Communications, Innovation and Digital Economy and the Korea International Cooperation Agency (KOICA).

 

Speaking at the event, the Managing Director and Chief Executive Officer of Galaxy Backbone, Prof. Ibrahim Adeyanju, said the portal would eliminate the need for citizens to navigate multiple government websites and offices to access public services.

 

He described the platform as “the beginning of a unified digital gateway through which citizens and businesses can easily discover, access and consume services offered by Government institutions from a single location.”

 

“Government should be organised around the needs of the people, not around institutional boundaries,” Adeyanju said.

 

He noted that although many Ministries, Departments and Agencies (MDAs) had digitised their services independently, the overall user experience remained fragmented.

 

“The Government Service Portal seeks to change that. By bringing Government services together under one trusted digital gateway, we are simplifying access, improving visibility, promoting consistency and creating a more seamless experience for everyone who interacts with Government,” he said.

 

According to Adeyanju, the initiative aligns with President Bola Tinubu’s Renewed Hope Agenda and forms part of Nigeria’s Digital Public Infrastructure framework, complementing existing digital identity, payment and data exchange systems.

 

He explained that the platform is being introduced through a soft launch to allow government agencies to onboard their services, strengthen system integration and incorporate user feedback before a nationwide rollout.

 

“The success of this Portal will not ultimately be measured by the sophistication of its technology. It will be measured by the ease with which a citizen can access a government service, by the confidence businesses have when engaging with public institutions, by the time saved, by the transparency achieved and by the trust that is built between Government and the people it serves,” he added.

 

The Permanent Secretary of the Federal Ministry of Communications, Innovation and Digital Economy, Nadungu Gagare, represented by the Director of E-Government, Johnson Bareyei, described the portal as one of the flagship projects under Nigeria’s e-Government Master Plan 2.0.

 

He said the platform features a secure single sign-on system that allows users to access multiple government services without repeatedly submitting the same information.

 

“Today’s event is not simply about providing a digital platform. It’s about demonstrating what can be achieved when government agencies work together with a shared purpose, making public services easier, faster and more accessible for every Nigerian,” he said.

 

Also speaking, KOICA Nigeria Country Director, Eunsub Kim, represented by Senior Deputy Country Director Ki-Hyun Baik, described the portal as the flagship outcome of the “Building a Foundation Towards Digital Governance in Nigeria” project.

 

“For KOICA, today’s event is more than the launch of a digital platform. It is the culmination of years of partnership,” he said.

 

Meanwhile, Galaxy Backbone’s Executive Director of Digital Exploration and Technical Services, Olumbe Akinkugbe, disclosed that user acceptance testing was conducted across the six geopolitical zones and the Federal Capital Territory before the launch.

 

According to him, 184 participants took part in the pilot, with more than 80 per cent rating the platform as user-friendly, 88 per cent successfully locating government services, 71 per cent describing it as fast or very fast, 91 per cent indicating they would use it again, and 99 per cent saying they would recommend it to others.

 

He added that feedback from the pilot phase had already led to improvements in user registration, image capture and one-time password delivery, while more MDAs would be onboarded in the next phase to expand the range of services available through the portal.